- Learn the scope and role of state, national, and international hospitality management
- Examine front-of-the house and back-of-the house operations and use related systems technology
- Study franchising, independently-operated, and management companies
- Gain knowledge on the food and beverage, recreation, travel, and lodging sectors
- Research ideas needed to develop programs, products, and events unique to each venue
- Master guest service strategies, marketing plan components, and financial management
- Understand supervisory, employee relations, and legal/ethical responsibilities
- Review proper safety, security, sanitation, and emergency protocol standards
